Earlier this month my dad bought me tickets to see my grandmother. When she heard I would only be there for a couple nights, she insisted I change the return date to one day later.
PROBLEM! My dad used Travelocity. My return flight was on American Airlines, so I called them. They said I couldn't change it through them, since it was bought through United. I called United, and they said (in very heavily-accented English) that it would cost $150 to make the change through them. They suggested that I call the agency to avoid that fee, and gave me the number (not toll free) for Travelocity customer service.
I called the number. After letting the hold "music" rape my ears for an HOUR (I had to put on my coat and catch the bus in the middle of this, I was on hold so long) another heavily-accented man answered. Without any confirmation number whatsoever, he let me change my flight. He said that it would now cost $300. I balked and asked if that was the total, he was talking about, not the changing fee itself. He said the service charge was $30 and $300 was the total. I thought, well, it's not as good a deal as it probably was before, but $300 seems like a worthy amount to spend to see you grandmother.
I got a confirmation email (my dad did not) without any reference number, no list of fees, or anything.
My dad got a charge for $300 on his credit card. IN ADDITION to what he had spent on the ticket.
Today he spent time on the phone talking to customer service person to customer service person, to a supervisor, who finally said he would get a hundred dollar refund.
Oh wait, did they say refund? How silly! In the email they sent him, apparently they meant a hundred dollar CREDIT TOWARD ONE OF THEIR HOTEL PACKAGES THAT YOU GET AFTER BUYING A TICKET.
Since they won't give him his money back, and because I'm contributing toward the fee (for which I really should be the sole payer, if anyone pays), the only thing I can do is bitch about it and never use their service ever again.
And maybe ask others to never do so again? Please? NEVER USE TRAVELOCITY!!!!!